1. What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies enable websites to remember your actions and preferences over a period of time, so you don't have to keep re-entering them whenever you return to the site.
2. How We Use Cookies
Exceptional Business Consulting & Coaching uses cookies to enhance your experience on our website, understand how visitors use our site, and improve our services. We use both first-party cookies (set by us) and third-party cookies (set by our partners and service providers).
Cookies help us analyze web traffic, customize content, remember your preferences, and provide relevant information based on your interests. They also help us understand which pages are most popular and diagnose technical issues.
3. Types of Cookies We Use
We use different types of cookies for various purposes:
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submission. The website cannot function properly without these cookies.
Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if visitors receive error messages. These cookies don't collect personally identifiable information and are used to improve website performance.
Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on content.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. This helps us improve our content, layout, and services. These cookies collect information in an aggregated form.
Marketing Cookies: These cookies track your online activity to help us deliver more relevant advertising or limit how many times you see an advertisement. They are usually placed by advertising networks with our permission.
4. Detailed Cookie Table
| Cookie Name | Provider | Type | Purpose | Expiry |
|---|---|---|---|---|
| cookie_consent | Exceptional Business | Essential | Stores user's cookie consent preferences | 1 year |
| session_id | Exceptional Business | Essential | Maintains user session and authentication state | Session |
| csrf_token | Exceptional Business | Essential | Security token to prevent cross-site request forgery | Session |
| language_pref | Exceptional Business | Functionality | Remembers user's language preference | 6 months |
| _ga | Google Analytics | Analytics | Used to distinguish users and track website usage | 2 years |
| _gid | Google Analytics | Analytics | Used to distinguish users and store visit information | 24 hours |
| _gat | Google Analytics | Analytics | Used to throttle request rate | 1 minute |
| _fbp | Marketing | Used to deliver and measure advertising campaigns | 3 months | |
| _gcl_au | Google AdSense | Marketing | Used for conversion tracking and advertising | 3 months |
| __hstc | HubSpot | Analytics | Tracks visitors and monitors website analytics | 13 months |
| __hssc | HubSpot | Analytics | Tracks sessions and visitor behavior | 30 minutes |
| __hssrc | HubSpot | Analytics | Determines if the visitor has restarted browser | Session |
| hubspotutk | HubSpot | Analytics | Tracks visitor identity and form submissions | 13 months |
| IDE | Google DoubleClick | Marketing | Used to serve targeted advertisements | 1 year |
| test_cookie | Google DoubleClick | Marketing | Tests whether browser supports cookies | 15 minutes |
| fr | Marketing | Used for advertising and analytics purposes | 3 months | |
| _hjid | Hotjar | Analytics | Sets unique user ID for tracking behavior | 1 year |
| _hjIncludedInPageviewSample | Hotjar | Analytics | Determines if user is included in sample for heatmaps | 30 minutes |
5. Third-Party Cookies
Some cookies on our website are placed by third-party services to help us analyze website performance, track conversions, and deliver relevant advertising. These third-party providers have their own privacy policies governing the use of cookies.
Key third-party services we use include:
- Google Analytics: For website traffic analysis and user behavior tracking
- Google Ads: For conversion tracking and remarketing
- Facebook Pixel: For measuring advertising effectiveness and building targeted audiences
- HubSpot: For marketing automation, CRM, and analytics
- Hotjar: For heatmaps and user behavior analysis
6. Managing Your Cookie Preferences
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences through our cookie consent banner that appears when you first visit our website.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
7. Essential Cookies
Please note that essential cookies cannot be disabled as they are necessary for the website to function. These include cookies that enable you to navigate the website, use its features, and access secure areas.
8. Analytics and Performance
We use analytics cookies to understand how visitors interact with our website. This information helps us improve our website structure, content, and user experience. The data collected is aggregated and anonymized, and we do not use it to identify individual visitors.
9. Marketing and Advertising
We use marketing cookies to deliver relevant advertisements to you on other websites and platforms. These cookies track your browsing activity and help us understand your interests. You can opt out of personalized advertising by adjusting your cookie preferences or using industry opt-out tools.
10. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data practices. We will post any changes on this page and update the "Last updated" date at the top of this policy.
11. Contact Us
If you have any questions about our use of cookies or this Cookies Policy, please contact us at:
Exceptional Business Consulting & Coaching
Business Tower, Level 12
Bandra Kurla Complex
Mumbai, Maharashtra 400051
India
Email: [email protected]
Phone: +91 98765 43210