1. Introduction
Exceptional Business Consulting & Coaching ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our services, you consent to the collection and use of information in accordance with this policy. We are committed to complying with the Information Technology Act, 2000, and applicable Indian privacy laws.
2. Information We Collect
Personal Information: We collect personal information that you voluntarily provide to us when you express interest in our services, register for programs, or contact us. This may include your name, email address, phone number, company name, job title, business address, and other contact details.
Business Information: During consulting engagements, we may collect business-related information including financial data, organizational structure, strategic plans, operational metrics, and other information necessary to provide our services effectively.
Technical Information: We automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other analytics data.
Communication Data: We retain records of correspondence, including emails, messages, meeting notes, and other communications between you and our team.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our consulting and coaching services
- Communicating with you about services, appointments, updates, and relevant information
- Analyzing business challenges and developing customized strategies and recommendations
- Processing payments and managing client accounts
- Sending newsletters, marketing materials, and other information that may interest you
- Improving our website and user experience
- Complying with legal obligations and protecting our legal rights
- Detecting, preventing, and addressing technical issues or fraudulent activities
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contract Performance: Processing is necessary to perform our contract with you and deliver the consulting services you have requested.
Legitimate Interests: We process information to pursue our legitimate business interests, such as improving our services, marketing, and business development, while ensuring your rights and interests are protected.
Consent: Where required by law, we obtain your explicit consent before processing certain types of personal information, such as sending marketing communications.
Legal Obligations: We process information when necessary to comply with legal requirements, such as tax laws and regulatory obligations.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as IT support, payment processors, and cloud storage providers. These providers are contractually obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Professional Advisors: We may share information with our legal, financial, and professional advisors who are bound by confidentiality obligations.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Employee training on data protection and confidentiality
- Secure backup and disaster recovery procedures
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the nature of the information and the purposes for which it is processed.
Client information related to active engagements is retained for the duration of the engagement and for a reasonable period thereafter to maintain business records. Financial records are retained in accordance with Indian tax and accounting regulations.
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
8. Your Rights and Choices
You have certain rights regarding your personal information:
Access and Correction: You have the right to access your personal information and request corrections to any inaccurate or incomplete data.
Deletion: You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain information.
Objection and Restriction: You can object to certain processing activities or request restriction of processing in specific circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used format and transmit it to another service provider.
Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal.
To exercise these rights, please contact us using the information provided at the end of this policy.
9. Marketing Communications
With your consent, we may send you marketing emails about our services, industry insights, and updates that we think may interest you. Each marketing email includes an unsubscribe link, allowing you to opt out at any time.
Even if you opt out of marketing communications, we may still send you transactional and service-related messages, such as appointment confirmations, invoices, and important updates about our services.
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For detailed information about the cookies we use, please refer to our Cookies Policy.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.
11. Third-Party Links
Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
13. International Data Transfers
Your personal information is primarily stored and processed in India. If we transfer information outside of India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website and update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Exceptional Business Consulting & Coaching
Business Tower, Level 12
Bandra Kurla Complex
Mumbai, Maharashtra 400051
India
Email: [email protected]
Phone: +91 98765 43210
We will respond to your inquiries within a reasonable timeframe and make every effort to address your concerns promptly.